Issuing an RFP for sales performance management platform?
Ask the right questions to find the right vendor. Evaluating your vendors requires putting together the right Request For Proposal (RFP). Compass has created this comprehensive RFP FAQ & template to help streamline your process.
Pulling together an RFP for incentives, commissions, and sales performance can be complex. We've compiled a quick FAQ to highlight key features you should consider when evaluating platforms
1. Is Compass for a specific industry or geography?
Compass is designed to be flexible and adaptable across industries and geographies, whether you're in technology, manufacturing, finance, or any other sector. It supports multiple currencies and languages, making it ideal for businesses operating globally or across diverse markets.
2. I have an in-house system for incentive calculation. Why should I consider Compass?
You can worry less about shadow accounting and provide complete transparency across stakeholders about the budget allocated vs commissions spent and revenue generated through it, which is more challenging and may lead to errors through an in-house system.
3. Will Compass ensure our team's incentive calculation is accurate?
Yes, Compass has one of the most powerful calculation engines with real-time data processing, rigorous logic checks, and advanced reporting. It provides accurate calculations for commissions, bonuses, etc., ensuring fair and timely payouts.
4. In addition to distributing rewards for various achievements, how can I motivate my sales team?
Compass provides gamification elements such as leaderboards, badges, and performance tracking. These features foster healthy competition among your reps and provide instant visibility into their performance. You can set up custom challenges or SPIFs to incentivize key behaviours, helping increase morale and drive better sales outcomes.
5. How do I calculate the ROI from the sales contests I run monthly?
You can run sales contests using gamification elements, including leaderboards, scorecards, race themes, etc. After each contest is completed, Compass allows you to measure its impact on the KPIs of reps who participated in it, including deal velocity, conversion rates, and revenue increases.
6. How does incentive automation help me and my team?
Automating incentive processes lets your team focus on their core sales activities without worrying about errors or payout delays. Additionally, real-time visibility into performance ensures that your team knows exactly how their efforts translate into rewards, keeping them motivated and aligned with company goals.
7. I have been using Excel for incentive calculation. Why should I shift to Compass?
While Excel is a familiar tool, it can be prone to errors, time-consuming, and lacks scalability. Shifting to Compass provides a centralized, automated solution that reduces errors and offers real-time insights, robust reporting, and scalability as your business grows.
8.Can you handle multiple active plans at the same time?
Compass can manage multiple active plans irrespective of their scale and complexity. One of our clients has over 3000 active plans across 20,000 users, including different plans based on regions, teams, or product lines.
9. The incentive data are stored in multiple sets. Is there any way to connect them?
Yes, Compass offers 85+ data integration options, allowing you to connect multiple data sets from different systems. Compass consolidates all your incentive data into a single platform through API integrations or data imports, making it easier to manage, calculate, and report on incentives across different departments or business units.
1. Does compass offer customizable plan mechanics, such as SPIFs, accelerators, and clawbacks?
You can set up SPIFs, accelerators, clawbacks, multipliers, ramps and other incentive/commission structures with fully no-code plan designers, which allows you to build these structures much faster than in typical spreadsheets or Excel.
2. Does compass support importing organizational hierarchies of any size and dimension (e.g., product, territory, role)?
Yes, Compass supports importing organizational hierarchies of any size and dimension. Whether you need to structure data by product lines, territories, roles, or geographies, you can ensure that your commission calculations align with your organizational structure.
3. Does compass calculate compensation on both a transactional and summary basis?
You can calculate the commissions based on deal level, which motivates reps to keep closing more deals, or you can launch an incentive plan that runs for 15 days, calculate the incentives and automate payouts.
4. Can compass handle exceptions related to employee lifecycle changes (e.g., promotions, departures)?
Compass will have a complete history of the employee lifestyle, including promotions, exits, transfers or PIPs, which ensures these aspects are taken care of before the commissions or incentives are calculated and paid.
5. Can compass model and test changes to compensation plans, including variables and reporting?
Before the commission or incentive plans go live, you can test changes to compensation plans, including variable adjustments and reporting structures. This ensures that you can predict the impact of any changes and make informed decisions without disrupting your operations.
6. Does compass offer an inquiry management and resolution feature?
Yes, we provide an in-app escalations or dispute management module which allows the reps to raise commission queries, and the respective admin can resolve it without going back and forth with multiple emails.
7. Does compass integrate with eSignature solutions (e.g., DocuSign), allowing secured contracts to be sent and downloaded on-demand?
Compass can integrate with leading eSignature solutions, enabling admins to send and receive secured contracts and allowing for quick approvals on the commission agreements and on-demand downloads of signed agreements within the platform.
8. Is there an in-app communication functionality for discussing commission statements?
Compass provides a communities module that allows admins to build different groups for different roles, geographies, hierarchies, etc., and the users can discuss commission plans and their effectiveness, fostering a more collaborative and transparent environment.
1. Does the platform provide flexible, logic-based modelling capabilities, allowing the setup of any commission plan?
You can set up any commission plan without being constrained by predefined templates, enabling you to build complex and unique compensation structures that align perfectly with your organization's needs.
2. Can compass support the expected data volume?
Compass can handle large data volumes. One of our enterprise customers typically pushes around 30-40GBs of data each month, which is refreshed daily. However, we have tested our system to handle as many as 30-40 million daily transactions.
3. Does compass offer fast processing times for end-to-end transactions?
Compass is optimized for efficiency, ensuring that commission calculations, data imports, and reporting are completed quickly, even in high-volume environments. This means less time waiting for results and more focus on driving business growth.
4. Is the calculation logic intuitive and easy to adopt?
Yes, Compass is user-friendly and designed with administrators and end-users in mind. Its simple, transparent setup makes it easy for teams to configure and manage commission plans without advanced technical expertise.
5. Does compass allow users to calculate various metrics and key performance indicators (KPIs) in real-time?
Yes, you can get instant visibility into sales performance, allowing managers and reps to track progress against goals, quotas, and other essential metrics and ensuring teams stay aligned and motivated.
1. Does the platform provide real-time earnings visibility?
The sales reps can track their commissions in real-time upon closing each deal or based on specific criteria set by the admin. They can access a complete history of their commission payouts and forecast future earnings with an earnings estimator.
2. Is there visibility into attainment relative to peers?
Users can see how their performance compares to others on their team or within their organization through leaderboards and performance metrics, fostering a competitive and transparent environment.
3. Does compass allow users to trace calculations back to the source?
Yes, Compass ensures transparency and helps users understand how their commissions and incentives are calculated by providing detailed data breakdowns and formulas.
4. Does compass send email notifications for each payout?
Yes, you can automate email and in-app notifications to keep users informed about their earnings, including details on payouts and any adjustments, as well as quota attainment, ensuring clear communication and reducing uncertainty.
5. Is there access to plan documents?
We have provided a plan documents tab attached to each commission plan, allowing them to view the performance metrics and plan calculation logic on the go with a mobile app.
6. Is compass optimized for mobile devices?
We provide a mobile app that is in both the Apple Store and Google Play store. Users can easily view and download detailed information about their commission plans, including rules, structures, and updates, ensuring they have all the necessary information on the go.
7. Do managers have specific views on team earnings, performance, and tasks?
Managers can track their team’s progress, assess individual and group performance, and monitor ongoing tasks through customized dashboards and reports tailored to their role.
1. Is there functionality to create robust visualizations from compensation plan data?
You can create multiple reports from basic to advanced, including bar charts, graphs, pie charts, plan comparison, plan effectiveness, budget allocated vs commission spend and more. This enables teams like operations, finance and sales to make data-driven decisions rather than guesswork.
2. Does compass offer visibility into different levels of attainment (e.g., quota, variable compensation)?
You can provide visibility into quota attainment for reps with custom and personalized dashboards, allowing them to track their progress in real time. The admin can view the rep's quota attainment rates with separate dashboards to help them improve performance.
3. Can it report compensation processing issues (e.g., exceptions, adjustments, manual overrides)?
You can view the complete audit trail of the commission plans, payouts, and more changes, enabling you to achieve transparency and remove shadow accounting or errors.
4. Is a preview option available for admins before formally releasing reports to payees?
Yes, before approving the payouts, the admins can see in their "earnings approval" dashboard the list of users (sales reps) and their commissions earned one last time before sending it to the payees, allowing administrators to review and make any necessary adjustments before final distribution.
5. Is there an API for externalizing reporting data?
If required by your team, we can provide you with an API key, which you can use to connect with external reporting tools, including Power BI, Tableau, and more.
1. Does the platform support customizable gamification mechanics?
Yes, you can tailor the gamification elements to align with your sales goals, creating dynamic and engaging sales contests that motivate your sales teams to hit their targets through recognition and healthy competition.
2. What sales behaviours or activities can be gamified?
Compass allows you to gamify various sales behaviours and activities, such as calls, emails, meetings booked, deals closed, pipeline growth, and so on, depending on the KPIs you want to push that align with the organization's revenue objectives.
3. What rewards or incentives can be configured within compass?
Compass allows you to configure various rewards and incentives, including monetary rewards, gift cards, and non-monetary recognition like badges, certificates, or public recognition within the organization.
4. Is compass optimized for mobile devices, allowing sales reps to engage in gamification on the go?
Yes, the sales reps can track their progress, check leaderboards, or receive rewards; they can stay connected and motivated even when away from their desk, ensuring seamless engagement across different devices.
1. Does compass support different implementation options?
We will help you set up our platform once you are onboard. We ensure your data is pulled into Compass without errors and offer comprehensive training and support until you familiarize yourself with your platform.
2. Is there a reasonable implementation timeline?
The typical implementation time is between 2 to 4 weeks, which can extend upto a month or more depending on the complexity of the commission plans.
3. Does compass offer a self-serviceable plan-building and adapting experience?
Yes, compass is completely user-friendly, which provides a very low learning curve, allowing you to build and launch commission plans 10X faster than you did in Spreadsheets or Excel.
4. Does the company offer a dedicated customer success manager?
Yes. A dedicated customer success manager will be available in case of any queries or hardships you face while using compass.
5. Is there a flexible Service Level Agreement (SLA) that can be catered to unique customer needs?
Compass supports a comprehensive plan based on the Success criteria / SLAs mentioned and conducts a case-wise training plan. The Training plan spreads across different teams and different users. A sample training plan is attached as a Worksheet.
6. Is there a Knowledge/Support Center resource where users can easily solve issues, register for events, and track product releases?
We offer access to detailed documentation, FAQs, and tutorials to help users troubleshoot problems. Additionally, it provides information on upcoming events, such as webinars or training sessions. It keeps users informed about the latest product updates and feature releases, ensuring they stay up to date with new capabilities.
1. What kind of security accreditations or attestations of compliance are in accordance?
We ensure the confidentiality, integrity, security & privacy of our customers and their end user's data by adopting industry-standard best practices. While we continue to invest resources into building hardened systems, we are simultaneously compliant with the certifications listed below: · ISO 27001:2013 (Information Security Management Systems), · SOC 2 Type 1, · GDPR, · HIPAA We have also adopted a standard practice to conduct periodic VAPT to mitigate any new risks that arise over time. We are earning a SOC 2 Type 2, ISO 27701 and ISO 14001 certification.
2. How do you handle PII data at rest and in transit?
We ensure AES 256-bit encryption for Data at Rest & TLS1.2 for Data in transit.
3. How do you ensure security during authentication?
We are ISO 27001 certified & SOC 2 type 1. We have policies in line with the same. We always ensure the least privileged access is provided. We have MFA & SSO enabled for our products.
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Invite to RFP
Find the right SPM solution for your business
RFPs can be lengthy and time-consuming, but we make the process seamless and on-point. We will work closely with your team to understand your business KPIs and discuss the scope and requirements to deliver a tailored formal bid within 5 days.
Schedule a demo with our sales compensation expert
Invite to RFP
Find the right SPM solution for your business
RFPs can be lengthy and time-consuming, but we make the process seamless and on-point. We will work closely with your team to understand your business KPIs and discuss the scope and requirements to deliver a tailored formal bid within 5 days.
Schedule a demo with our sales compensation expert