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Kompas - Satu-satunya Glosarium Penjualan yang Anda Butuhkan

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A sales demo is a crucial part of the sales process where a salesperson showcases the features and benefits of a product or service to potential customers.  

It is designed to demonstrate how the product solves specific problems or meets the needs of the customer, aiming to persuade them to make a purchase.  

Effective sales demos can significantly influence a buyer's decision and are often tailored to address the unique concerns and interests of the audience.

Apa yang dimaksud dengan demo penjualan?

A sales demo is a presentation given by a salesperson to demonstrate the value and functionality of a product or service to prospective customers.  

It typically involves a live demonstration of the product, highlighting its key features, benefits, and practical applications.  

The goal of a sales demo is to provide a clear, compelling illustration of how the product can solve the customer's problems or improve their situation, ultimately leading to a purchase decision.

Apa perbedaan antara presentasi penjualan dan demonstrasi penjualan?

A sales presentation is a broader overview of the product or service, often focusing on company information, market position, and general benefits. It is more informational and less interactive.  

A sales demonstration, on the other hand, is more hands-on and interactive, focusing on showing the product in action and highlighting specific features that address the customer’s needs.

What is the difference between a sales demo and a product demo?

While the terms are often used interchangeably, a sales demo is strategically tailored to persuade a specific prospect to purchase, focusing on their pain points.  

A product demo, on the other hand, is more generalized, often used for onboarding or educational purposes.  

Sales demos are part of the sales cycle, while product demos may support post-sale user training.

What is a sales demo example?

A sales demo example is a scenario where a sales rep walks a potential customer through a product’s features to solve a specific problem.  

For instance, a SaaS company might show how their platform automates payroll processing in a live setting tailored to the prospect’s use case.  

This type of sales demonstration helps build trust and engagement by showing real-world value.

Bagaimana cara menyusun demo penjualan?

Demo penjualan yang terstruktur dengan baik mencakup elemen-elemen berikut:

  • Pendahuluan: Perkenalkan diri Anda secara singkat, perusahaan Anda, dan agenda demo.
  • Fase penemuan: Ajukan pertanyaan untuk memahami kebutuhan dan tantangan pelanggan.
  • Ikhtisar produk: Memberikan gambaran umum tingkat tinggi tentang produk atau layanan.
  • Demonstrasi fitur: Mendemonstrasikan fitur-fitur utama yang secara langsung memenuhi kebutuhan pelanggan.
  • Proposisi nilai: Soroti manfaat dan bagaimana mereka memecahkan masalah pelanggan.
  • Tanya Jawab Interaktif: Sediakan waktu untuk pertanyaan dan berikan jawaban yang terperinci.
  • Langkah selanjutnya: Buat garis besar langkah selanjutnya dan akhiri demo dengan ajakan bertindak yang jelas.

Apa saja praktik terbaik untuk demo penjualan?

Praktik terbaik demo penjualan meliputi:

  • Know your audience: Before the demo, research the potential customer's needs, pain points, and industry specifics. Tailor the demo to address their concerns and show how your product can provide solutions.
  • Soroti fitur dan manfaat utama: Fokus pada fitur yang paling relevan bagi pelanggan dan tunjukkan manfaat langsungnya. Gunakan contoh dan skenario dunia nyata yang dapat dipahami oleh pelanggan.
  • Engage the customer: Make the demo interactive by encouraging questions and feedback. Engage the customer throughout the presentation to keep their interest and address any concerns immediately.
  • Show, don’t just tell: Whenever possible, show the product in action rather than just talking about it. Visual demonstrations are often more impactful and memorable.
  • Handle objections gracefully: Be prepared to address potential objections or concerns the customer might have. Respond confidently and provide clear explanations or alternatives.
  • Follow up: After the demo, follow up with the customer to address any remaining questions, provide additional information, and move the sales process forward.

Do demo experiences increase sales?

Yes, well-executed sales demos often increase sales by helping buyers visualize how a product fits their workflow. A customized sales demonstration builds confidence, reduces purchase anxiety, and accelerates decision-making.

Do demos decrease sales?

Poorly executed demos can decrease sales if they’re generic, overly technical, or fail to address the customer’s specific needs. They can confuse or overwhelm buyers, reducing interest and trust in the product.

Berdasarkan jawaban yang diberikan, karyawan dapat ditempatkan dalam tiga kategori yang berbeda:

  • Promotor
    Karyawan yang memberikan tanggapan positif atau setuju.
  • Pengkritik
    Karyawan yang bereaksi negatif atau tidak setuju.
  • Pasif
    Karyawan yang bersikap netral dalam memberikan tanggapan.

How useful are demos for complex B2B sales?

Sales demos are especially valuable in complex B2B sales where decision-makers need to understand how the product integrates into their systems. A personalized sales demonstration clarifies value, addresses objections, and supports consensus among stakeholders.

Bagaimana cara menutup demo penjualan?

Untuk menutup demo penjualan secara efektif, ikuti langkah-langkah berikut:

  • Summarize key points: Recap the main features and benefits that address the customer's specific needs.
  • Answer questions: Address any remaining questions or concerns the customer might have.
  • Ajakan untuk bertindak: Nyatakan dengan jelas langkah selanjutnya, seperti mengatur pertemuan lanjutan, mengirim proposal, atau meminta penjualan.
  • Handle objections: Be prepared to address any objections and provide reassurances.
  • Thank the customer: Express gratitude for their time and interest.

Bagaimana cara menyusun demo penjualan?

Demo penjualan yang terstruktur dengan baik mencakup elemen-elemen berikut:

  • Introduction: Briefly introduce yourself, your company, and the agenda for the demo.
  • Discovery phase: Ask questions to understand the customer's needs and challenges.
  • Ikhtisar produk: Memberikan gambaran umum tingkat tinggi tentang produk atau layanan.
  • Feature demonstration: Demonstrate key features that directly address the customer's needs.
  • Value proposition: Highlight the benefits and how they solve the customer’s problems.
  • Interactive Q&A: Allow time for questions and provide detailed answers.
  • Next steps: Outline the next steps and conclude the demo with a clear call to action.

Bagaimana cara mengubah demo menjadi penjualan?

Untuk mengubah demo menjadi penjualan, Anda harus melakukannya:

  • Personalize the demo: Tailor the demonstration to the specific needs and pain points of the customer.
  • Libatkan prospek: Dorong interaksi dan umpan balik selama demo berlangsung.
  • Highlight benefits: Clearly show how the product will solve the customer’s problems.
  • Create urgency: Emphasize any time-sensitive offers or the advantages of acting quickly.
  • Follow up: Send a follow-up email or call to address any lingering questions and push towards closing the deal.

Berapa lama demo penjualan?

Durasi demo penjualan dapat bervariasi, tetapi biasanya berlangsung antara 30 hingga 60 menit. Durasi tersebut harus cukup lama untuk mencakup semua poin yang diperlukan tanpa membuat prospek kewalahan.

Bagaimana cara menjual dalam demo?

Untuk menjual secara efektif selama demo:

  • Pahami kebutuhan prospek: Lakukan penelitian menyeluruh dan ajukan pertanyaan untuk memahami poin-poin penting bagi prospek.
  • Show relevant features: Focus on features that are most relevant to solving the customer’s problems.
  • Be engaging: Maintain a high level of engagement by asking questions and encouraging interaction.
  • Use case studies or testimonials: Share success stories or testimonials to build credibility and trust.
  • Address objections: Be prepared to handle objections and provide reassurances.
  • Close strong: Conclude with a strong call to action, outlining the next steps clearly.

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